Customer Success Onboarding Team at VRpatients: Onboarding That Grows with You
By: Tom Shoemaker, Customer Success Manager
At VRpatients, we believe that technology only delivers value when people feel confident using it. That’s why our Customer Success Onboarding Team is focused on one goal: making sure you feel supported, prepared, and never alone on your VRpatients journey.
From day one—and long after go-live—we’re here to help you succeed.
Onboarding Designed for RealWorld Healthcare Teams
No two organizations are the same, and neither are their onboarding needs. That’s why we offer both virtual and in-person onboarding options, giving you the flexibility to choose what works best for your team.
During onboarding, we focus on:
- Understanding your clinical workflows and goals
- Walking through the VRpatients platform step by step
- Ensuring your team feels comfortable and confident using VR in patient care
Whether we’re onboarding your staff remotely or sitting down with you in person, our approach is hands-on, practical, and collaborative.
Learn at Your Own Pace With Our Self-Paced LMS
We know healthcare schedules are busy, so learning needs to fit into real life. Our self-paced Learning Management System (LMS) is designed to meet your team where they are.
Inside the LMS, you’ll find:
- Several structured courses to help you get up to speed
- Short, focused lessons that make learning manageable
- Resources you can revisit anytime for refreshers or onboarding new team members
This enables your organization to train consistently—without slowing care delivery.
Quarterly Check-Ins That Keep You Moving Forward
Onboarding doesn’t end after implementation. As your needs evolve, so does our partnership.
That’s why we conduct quarterly check-ins with our customers. These conversations help us:
- Review how VRpatients is being used across your organization
- Identify opportunities to improve workflows or engagement
- Share best practices and new features
- Align our support with your longterm goals
We see these check-ins as a chance to listen, learn, and make sure VRpatients continues to deliver value for your patients and providers.
Always Just a Phone Call Away
At the end of the day, technology can raise questions—and sometimes you just want to talk to a real person. When that happens, please know we’re always just a phone call away.
Whether you’re troubleshooting, brainstorming ways to expand your program, or simply need quick guidance, our Customer Success Onboarding Team is here to help. You’ll never be left wondering who to contact or where to turn.
Your Success Is Our Success
Customer Success at VRpatients isn’t a department, it’s a mindset. We measure our success by your confidence, your outcomes, and the impact you make with VR.
From onboarding to ongoing support and everything in between, we’re proud to partner with you every step of the way. For more information or to reach our customer success team directly, contact us.