5 Tips to Ensure a Successful Onboarding Experience

Congrats! You convinced your administration to invest in VRpatients, but it’s not quite ready to use yet.

No need to worry. Duane Ginder, an experienced EMS worker, educator, and manager who serves as an EMS subject matter expert for VRpatients takes us through the five main steps of the onboarding process.

“By the time I’m involved with the customer, they have already received a demo from our sales team which has taken them through and shown them at a very high level how to run a case in VRpatients and what the user experience would feel like,” he says.

So once you know what to expect, it’s time to learn how to do it yourself.

1. Set Up a Preliminary Call

The first step is to set up a call including as many of the eventual instructors as possible. After the initial session, only the instructors who will actually be creating the cases for their students will be involved.

“I ask them to schedule a time and I let them know that the onboarding to VRpatients will take several sessions.”

Each session lasts about a 45 minutes to an hour and the entire process will take about six to eight weeks.

2. Play Around With the System

After unpacking and connecting all of the technology, it’s time to poke around a bit.

“A day or two before our scheduled meeting, I give access to the main person responsible in the organization, or whoever’s been in contact with the sales team. It gives them an opportunity to get in and play around and explore the system.”

That lead person can assign login and passwords to other people on their team.

Ginder says he often hears about how user-friendly and intuitive the VRpatients system is.

At this point, everything is using only the computer, not VR headsets.

“In our two dimensional world, that’s where they create and modify cases, and then assign the cases to students. You can’t do any of the programming inside the headset, so really understanding the authoring tool and the computer side of it first is very important for the instructors.”

3. Edit Cases to Use

Ginder suggests not creating a case from scratch right away.

“The program will come with roughly 15 template cases. These are pre-built cases that come with the platform that cover a variety of medical conditions.”

There are also cases to guide users through how to use the system.

“These cases are unique because we use the avatar to walk a new user through the platform. They show how to put on a PPE, where to find the cardiac monitor, how to take vital signs and things like that. We try to help an organization by teaching students how to use our platform so that instructors there don’t have to do that.”

He suggests starting off slowly and not doing too many things at once.

“Don’t try to create a complicated chest pain cardiac arrest patient for your first case,” he suggests. “Take a simple case, create that, and use what you learned there as you start building more complicated cases.”

4. Review Sessions

There’s no need to worry if you don’t get everything the first time.

“I can record the sessions and send the recording so they can listen to that initial session again,” Ginder says. “I also send them an email with several how-to documents attached to it.”

Ginder is also in the process of recording several videos teaching instructors how to create and modify cases in VRpatients.

When they’re finished, they will be on a secure customer website.

5. Ask for Help

Ginder says don’t worry if you don’t understand everything right away or have questions as you do more with the VRpatients system.

“We have a help desk that several of the VRpatients team members monitor to help answer any questions or solve issues that come up within the platform.”

Instructors can also watch embedded videos within the system.

“Don’t get overwhelmed. Because the tool offers such amazing variety and the ability to do so many different things, some customers can get overwhelmed. But if they are willing to spend just a little bit of time learning how the platform operates, it’s amazing to see the different things that can be done on it.”

Get started with a demo of VRpatients by clicking here.